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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

A calmer trip to the vet: planning the journey with a carrier

The carrier, the car and the waiting room. Sort the small transitions before appointment day.

Woman pushing a beige pet stroller with a grey-and-white dog along a lakeside path.

A vet visit includes several small journeys: out of the house, into the car, across the car park and through the clinic door. Thinking through those transitions beforehand can make appointment day feel less hurried.

A familiar carrier may be useful for a suitable pet, but start with the clinic’s advice about transport and handling. An unwell, injured or recovering animal may need a different arrangement.

Call ahead about the arrival

Ask the clinic where to park, how to enter and whether you can wait somewhere quieter if the reception area is busy. Mention the size of your stroller or carrier if you plan to bring it inside, so the team can explain the available space.

If the visit concerns pain, surgery or restricted movement, ask exactly how your pet should be moved. Do not assume that keeping them in a carrier makes every transfer appropriate. For an urgent problem, follow the clinic’s immediate instructions rather than delaying to organise equipment.

Make the carrier part of home life

Before a routine appointment, give your pet opportunities to explore a suitable carrier in a calm setting. Let it become familiar while it stays still, with short, positive sessions at their pace. Avoid making the first encounter a rushed departure.

Check the closures, carrying points and attachment mechanism using the instructions for that model. Practise with the carrier empty before adding your pet. If it detaches from a frame, learn how to confirm that it is securely reattached; do not rely on appearance alone.

Woman seated on a bench with a grey-and-white dog in a beige pet stroller.
Uppapets lifestyle photography.

Choose for the transfer you need

Flander has a detachable 2-in-1 carrier, while Hybrid has a fixed carrier and Nero Plus an integrated cabin. Those differences matter if you want a separate carrier for part of the visit. Flander’s maximum pet weight is 15 kg, and its listed carrier dimensions are 52 × 34 × 24 cm.

Confirm your pet’s usable space and the permitted way to lift an occupied carrier before relying on it for the appointment. Consider the total weight you will handle, including your pet. Ask for help if the lift is awkward or your pet needs support.

Plan the car journey separately

A detachable carrier is not automatically a crash-tested car seat. Use a vehicle travel arrangement intended for that purpose, following its own fitting instructions. Ask the clinic for guidance if your pet’s condition makes ordinary transport difficult.

Keep your appointment notes and any requested records easy to reach. Arrive with enough time to settle, while allowing the clinic to guide you through the final transfer. Once you know the route and the routine, the next visit has fewer details to solve at the door.

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Explore Flander   /   Compare the strollers

30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .