every adventure, answered.
everything worth knowing before and after their first ride.
for the essentials, start here.
finding their ride.
which Uppapets stroller is right for my pet?
Start with them: their size, how they like to settle in, and the everyday moments you share.
Hybrid is our lightweight, spacious option. Nero+ brings compact comfort to everyday outings. Flander has a detachable carrier for life on and off the wheels. Camper Max offers a bigger space for larger pets or more of the pack.
Compare the models side by side, then check your pet’s measurements against the cabin dimensions.
how do I know my pet will fit comfortably?
Weight is only part of the picture. Their length, height and favourite resting position matter too.
Compare their measurements with the internal cabin dimensions. They need room to sit, turn and settle comfortably, without feeling tucked in too tightly. If you are choosing for two, consider the space they need together.
what are the weight limits for each stroller?
Hybrid carries up to 22 kg, Nero+ up to 20 kg, Flander up to 15 kg and Camper Max up to 100 kg.
These are the maximum combined pet weights. Cabin size matters too, so check both measurements and capacity before choosing.
what is the difference between Hybrid and Nero+?
Two everyday favourites, with a few different details.
Hybrid is lighter to lift at 8.4 kg, with a pet capacity of 22 kg. Nero+ weighs 9.5 kg, has a more compact footprint when open, and carries up to 20 kg.
Both feature one-click auto folding. Nero+ also includes a rain cover.
which stroller has a removable carrier?
Flander. Its detachable 2-in-1 carrier gives your pet a familiar little space, on and off the wheels.
It is an option for cats and small dogs up to 15 kg. Check the carrier dimensions too: 52 × 34 × 24 cm.
which stroller is the lightest to lift?
Hybrid is the lightest of our four stroller models at 8.4 kg.
Nero+ weighs 9.5 kg, Flander 9.6 kg and Camper Max 21.3 kg. If you will lift your stroller regularly, consider its folded shape and your boot opening as well as its weight.
which stroller offers the most room?
Camper Max is our largest stroller, with a cabin measuring 82 × 46 × 70 cm and a maximum combined pet weight of 100 kg.
It is an option to explore for larger pets or a multi-pet household. Measure the space your pets need to settle comfortably, plus the doorways and storage spaces you use.
can two pets share a stroller?
A shared ride can be a lovely thing. Hybrid and Camper Max are options to explore for multi-pet households, depending on your pets’ size.
Their combined weight must stay within the model’s limit, with enough cabin space for each pet to settle comfortably. Just as importantly, they should already feel relaxed sharing close quarters.
are Uppapets strollers suitable for cats as well as dogs?
Yes. Our strollers can be used by cats and dogs that fit comfortably within the model’s cabin and weight limit.
Choose around your pet’s size and temperament, introduce the stroller gradually, and use the supplied restraint system as directed in the product instructions.
where can I compare the models side by side?
Visit find their ride to compare Hybrid, Nero+, Flander and Camper Max.
You can compare dimensions, maximum pet weight, folding, carrier style and included accessories in one place.
strollers + everyday outings.
do all Uppapets strollers fold down?
Yes. All four models fold down for storage and transport, but their folded sizes and folding steps differ.
Hybrid, Nero+ and Flander feature one-click auto folding. Follow the instructions for your model, keep pets clear, and never fold the stroller with a pet inside.
will the stroller fit in my car boot?
A little measuring makes the everyday easier.
Compare your boot’s usable space and opening with the folded dimensions on our compare page. Leave room for anything else you usually bring along, and consider the stroller’s weight if you will be lifting it often.
what comes with each stroller?
All four models include a cup holder, pram caddy and cushioned base.
Nero+ and Camper Max also include a rain cover. Camper Max comes with a side bag and handle belt too.
Check the individual product page for the full list of inclusions for your model.
do I need to buy a rain cover separately?
A rain cover is included with Nero+ and Camper Max.
Hybrid and Flander do not list a rain cover among their included accessories. Check the accessories range or contact us about a cover that is compatible with your model.
Always keep ventilation clear and monitor your pet’s comfort.
can I take my stroller over grass and everyday bumps?
Choose the route around your pet and your model.
Hybrid, Nero+ and Flander have PU wheels with suspension and swivel front wheels for everyday outings. Uneven ground still needs a slower pace and careful handling.
Use your model’s instructions for terrain limits. Lift or walk around obstacles rather than forcing the stroller over them.
can I use my stroller for running or jogging?
Use your Uppapets stroller for walking unless the instructions for your specific model explicitly approve another activity.
Do not assume suspension or larger wheels make a stroller suitable for running, jogging or towing behind a bicycle.
how should I secure my pet in the stroller?
Follow your model’s instructions for the supplied leash attachments and enclosure.
Use a correctly fitted pet harness with the attachment system as directed. Keep the lead short enough to prevent jumping out, without restricting a comfortable position. Check all clips and closures before moving.
Stay with your pet throughout the outing.
can I leave my pet in the stroller while I step away?
No. Always supervise your pet while they are in the stroller.
Apply the parking brake whenever you stop. Keep the stroller on stable, level ground, away from traffic, stairs and heat, and take your pet with you if you need to move away.
car seats + travel.
what is the Uppapets Anne car seat?
Anne is a supportive pet car seat and travel bed with an ISOFIX attachment system.
Its cushioned, modular design gives your pet a comfortable place to settle during car travel. It includes memory-cotton filling, four-sided detachable modules and a removable, washable cover.
what size pet can use the Anne car seat?
Anne has a maximum pet weight of 20 kg.
The product measures 56 × 43 × 22 cm and weighs 5 kg. These are product dimensions, so consider the usable resting space and your pet’s usual position as well as their weight.
If you are unsure, email contact@uppapets.com.au before ordering.
does Anne connect to ISOFIX?
Yes. Anne includes an ISOFIX connection system and a three-point safety belt.
Check that your vehicle has compatible anchor points and follow both your vehicle manual and the Anne installation instructions. Do not improvise an attachment or use it in a position that the instructions do not allow.
will Anne fit in every car?
Vehicle seats and anchor positions vary, so please check before ordering.
Compare the 56 × 43 × 22 cm product dimensions with the intended seat space, and confirm compatibility with the ISOFIX attachment system in your vehicle manual.
Contact us if you need help checking the product details.
can the Anne cover be removed for washing?
Yes. Anne has a removable, washable cover and detachable side modules.
Follow the care label for washing temperature, cycle and drying instructions. Do not assume the filling, attachment system or every component can be machine washed. Reassemble only once everything is fully dry.
is the Flander carrier the same as the Anne car seat?
No. Flander is a stroller with a detachable 2-in-1 carrier. Anne is a separate pet car seat and travel bed with an ISOFIX connection system.
A removable stroller carrier should not be assumed to provide the same vehicle attachment or restraint features as a dedicated car seat.
can my pet use Anne outside the car?
Anne is described as both a pet car seat and a supportive travel bed.
When used as a bed, place it on a stable, level surface and keep your pet supervised. Reinstall the vehicle attachments according to the instructions before the next car journey.
can I leave my pet in the car in their seat?
No. A pet car seat does not protect your pet from the conditions inside an unattended vehicle.
Stay with your pet, plan regular breaks, and take them with you when you leave the car. Always check their comfort throughout the journey.
care and maintenance.
how do I clean my Uppapets stroller?
Start with the care instructions supplied with your model.
For routine cleaning, remove loose hair and debris and wipe suitable surfaces gently with a soft, damp cloth. Use only cleaning products approved by the care instructions, and allow the stroller to dry fully before folding or storing it.
can I machine wash the stroller fabric?
Only machine wash a component if its care label specifically allows it.
Fabric, padding and frame attachments can have different care requirements. Check what can be removed, how it should be washed and how it should be dried before cleaning.
If a label is missing or unclear, contact us with your model name.
how do I clean the wheels?
Remove loose grit, hair and debris carefully, then wipe the wheels with a damp cloth and dry them.
Check around axles and moving parts for anything that could affect free movement. Follow the model instructions before removing wheels or applying any lubricant.
how should I care for the Anne car seat?
Remove loose hair and clean the removable cover according to its care label.
Keep the ISOFIX connectors, belt and other attachment parts clean and check them for wear. Do not soak mechanical components or wash the filling unless the product instructions allow it.
Let all components dry fully before reassembly.
what cleaning products should I avoid?
Avoid bleach, strong solvents, abrasive powders and rough scourers unless the product’s care instructions specifically say otherwise.
Do not use high-pressure water on the stroller or soak moving parts. When in doubt, check with us before trying a new cleaner.
what should I do after a wet outing?
Wipe away moisture and let the stroller and any rain cover dry fully in a ventilated place.
Do not fold and store it while damp. Check fabric folds, the cushioned base, wheels and storage areas, where water can collect.
how do I store my stroller?
Store it clean and completely dry in a sheltered, dry place.
Fold it according to the instructions, engage any storage lock, and avoid placing heavy items on top. Keep it away from prolonged direct sunlight, moisture and extreme temperatures.
what should I check before each outing?
Check that the frame is fully opened and locked, the wheels are secure, and the brake works.
Inspect harness attachments, clips, zips and fabric for wear or damage. Make sure nothing is caught in a moving part and that your pet is comfortable before setting off.
Stop using the product if a part is damaged or not working correctly.
can I order replacement parts or accessories?
Email contact@uppapets.com.au with your model, order number and a photo of the part you need.
We can check availability and compatibility. Please do not fit a substitute part or accessory unless it is confirmed as suitable for your model.
before the first outing.
how do I introduce my pet to a new stroller?
Start somewhere quiet and familiar, with the stroller stationary and the brake applied.
Let your pet investigate at their own pace. Use gentle encouragement and short, positive sessions, then build up to a brief walk once they seem relaxed.
Never force them to stay inside if they are distressed.
how do I help my pet get used to the Anne car seat?
Let them explore the seat as a familiar resting space before the first journey.
Install it correctly, introduce the restraint system gradually and begin with a short, calm trip. Build up slowly around your pet’s comfort, rather than making the first outing a long drive.
what should I do before the first outing?
Read the product instructions and complete all assembly and safety checks before placing your pet inside.
Check your chosen model’s capacity, frame locks, wheels, brake and restraint system. For Anne, confirm the vehicle installation is correct.
Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial.
can I let my pet try the product and still return it?
Yes. Use your Uppapets product with your pet during the 30-day risk-free trial. Normal trial use and pet hair are accepted.
If it is not right for you, contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and free return shipping and handling for Australia and New Zealand, with a full product refund and no deductions.
For pre-orders, the trial starts on delivery. Your statutory rights are unaffected.
what if my pet is not comfortable in their new ride?
Take a step back and keep introductions short and calm.
Check the fit, resting space, surroundings and restraint setup. Let them explore without pressure, and avoid moving on to a longer outing before they are relaxed.
If you need help with setup or choosing the right model, contact our team.
orders + support.
what comes with my Uppapets product?
Inclusions depend on the product and model you choose.
All four stroller models include a cup holder, pram caddy and cushioned base. Nero+ and Camper Max also include a rain cover, and Camper Max includes a side bag and handle belt.
For Anne car seats and accessories, check the what’s included details on the individual product page before ordering.
what warranty comes with Uppapets products?
Our stroller models and Anne car seat list a 1-year limited manufacturer warranty.
Keep your proof of purchase and contact contact@uppapets.com.au with your order number, product details and photos if something is not right.
The manufacturer warranty is separate from your rights under Australian Consumer Law.
how quickly will my order be dispatched?
In-stock orders are generally dispatched within 1 to 2 business days, excluding weekends and public holidays.
You will receive a tracking email once your order has left the warehouse.
how long does Australian delivery take?
Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. Regional and remote destinations may take longer. See our shipping and delivery page for state-by-state estimates. Transit time is additional to the pre-order dispatch estimate.
how much is shipping?
Standard delivery is free on all orders within Australia. New Zealand shipping is based on order value and calculated at checkout. The applicable shipping charge is shown before you place your order.
which delivery carriers do you use?
Australian orders are sent using Australia Post, Aramex or CouriersPlease.
The carrier is selected according to the delivery address, parcel size, weight and service availability.
do you deliver to PO Boxes and Parcel Lockers?
No. Due to the bulky size of our parcels, we do not deliver to PO Boxes or Parcel Lockers. Please provide a suitable street address and email contact@uppapets.com.au if you need help checking delivery options.
what happens if my order includes an in-stock item and a pre-order?
Available items may be dispatched first, with pre-order items sent separately once they arrive.
You will receive separate tracking details for each shipment.
what is your return policy?
30-day risk-free trial — love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.
Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.
For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.
can I return my Uppapets product after my pet has used it?
Yes. Use your Uppapets product with your pet during the 30-day risk-free trial. Normal trial use and pet hair are accepted.
If it is not right for you, contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and free return shipping and handling for Australia and New Zealand, with a full product refund and no deductions.
For pre-orders, the trial starts on delivery. Your statutory rights are unaffected.
can I exchange my stroller or car seat for another model?
If another model would suit you better, contact us within 30 days of delivery. We can help you arrange a return under the risk-free trial and choose your next order.
Normal trial use and pet hair are accepted. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. Your trial return includes a full product refund and free prepaid return shipping and handling in Australia and New Zealand. Any replacement order is subject to availability.
what if my order arrives damaged, faulty or incorrect?
Email us as soon as possible with:
• your order number
• a description of the issue
• clear photographs
• a short video where useful
We will review the information and help arrange the appropriate next step.
Email: contact@uppapets.com.au
how can I contact Uppapets Australia?
Email us at contact@uppapets.com.au or use the chat box on our website.
Include your order number when contacting us about an existing order so we can help more quickly.
shipping + delivery.
where do you ship?
We ship Australia-wide and to New Zealand.
If you live in a extremely remote area where delivery service options are limited to large and bulky items, please contact our Support Team to verify if we can deliver to your location.
how quickly will my order be dispatched?
In-stock orders are generally dispatched within 1 to 2 business days, excluding weekends and public holidays.
You will receive a tracking email once your order has left the warehouse.
when will my order arrive?
Orders are dispatched from Sydney Metro with Australia Post, CouriersPlease or Aramex. Estimated delivery times begin after dispatch.
Standard Post
- NSW: 2–4 business days
- ACT: ~2 business days
- VIC: 2–5 business days
- QLD: 2–7 business days
- SA: 2–5 business days
- WA: 4–10 business days
- TAS: 3–8 business days
- NT: 4–13 business days
- New Zealand: 4–7 business days
*Remote Far North QLD locations may take up to 12 business days.
Express Post
- NSW: 1–3 business days
- ACT: 1–2 business days
- VIC: 1–3 business days
- QLD: 1–4 business days
- SA: 1–4 business days
- WA: 1–6 business days
- TAS: 1–4 business days
- NT: 3–5 business days
- New Zealand: 2–5 business days
Delivery times are estimates only. Regional and remote locations, peak periods, weather disruptions and customs processing may cause delays outside of our control. Other international destinations generally take 6–27 business days.
Preparation time for pre-orders must be added separately.
how much is shipping?
Standard delivery is free on all orders within Australia. New Zealand shipping is based on order value and calculated at checkout. The applicable shipping charge is shown before you place your order.
which delivery carriers do you use?
Australian orders are sent using Australia Post, Aramex, CouriersPlease or DHL Express.
The carrier is selected according to the delivery address, parcel size, weight and service availability.
do you deliver to PO Boxes and Parcel Lockers?
No.
Due to the bulky sizes of the parcels, PO Boxes and Parcel Lockers are not accepted.
Do not use these services if you want to avoid Return to Sender, you will be charged a delivery fee including if you are based in Australia of the shipping rate at the time of label creation.
when will my pre-order be dispatched?
Current pre-orders are estimated to dispatch on 16 October 2026. Your product page and order confirmation show the estimate applying to your order. Dispatch is when the goods leave our fulfilment centre; delivery transit time is additional. We will contact you if the estimate changes.
what happens if my order includes an in-stock item and a pre-order?
Available items may be dispatched first, with pre-order items sent separately once they arrive.
You will receive separate tracking details for each shipment.
how do I track my order?
Once your order has been dispatched, you will receive a tracking link by email. Tracking may take a little time to update after the parcel is first lodged. You can also check its progress through our online tracking portal.
If you have the Australia Post app and your order uses the same phone number, email address and delivery address connected to your MyPost account, the parcel may appear automatically in the app and send you push notifications.
can I change my shipping address?
Please email us at contact@uppapets.com.au as soon as possible with your order number and correct address. We can update it if the order has not yet been dispatched.
Once our carriers have received your parcel, we cannot guarantee that the address can be changed. However, if it is shipped with AusPost you may be able to request a redirection through your MyPost account via the Australia Post app.
what happens if nobody is home when my order arrives?
If your parcel is eligible for Safe Drop and the Australia Post driver finds a secure, weather-protected location, it may be left there. Through the AusPost app, you can select, change or remove your Safe Drop preference up to one hour before delivery.
For eligible parcels, the app may also let you redirect your delivery to another address, a Post Office or a 24/7 Parcel Locker before it is onboard for delivery.
If a signature is required or there is nowhere safe to leave the parcel, it will usually be taken to a nearby Post Office. The AusPost app will provide collection instructions and may also show an attempted-delivery photo.
If your order is shipped with Aramex or CouriersPlease, you'll receive a 'we missed you' card to reschedule your delivery or it may be available for pick up at a depot (they will let you know your options).
my tracking says delivered, but I haven’t received my order. what should I do?
First, check around your property, Safe Drop locations, building reception and with anyone else at your address.
If delivered with AusPost – open the delivery in the AusPost app to view the proof-of-delivery (POD) image, where available. This may help you identify exactly where the parcel was left. If you do not have the app or cannot see an image, contact Australia Post or other Courier listed with your tracking number and request proof of delivery.
If you still cannot locate your parcel, email us at contact@uppapets.com.au so we can help investigate.
returns.
am i eligible for a return?
All products bought directly from the Uppapets Australia website for delivery in Australia or New Zealand are covered by our 30-day risk-free trial.
You can use the product with your pet during the trial. Normal trial use and pet hair do not disqualify a return.
Contact contact@uppapets.com.au within 30 days of delivery with your order number. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. For pre-orders, the trial begins on delivery.
We provide a prepaid return label and cover return shipping and handling in both countries. Your eligible return receives a full product refund with no return, handling or restocking fees and no deductions. If you return the whole order, we also refund the original standard delivery charge.
what happens after 30 days?
Contact us within 30 days of delivery to request a return under the risk-free trial. After that period, we do not offer voluntary change-of-mind returns or a paid extension.
Your rights for faulty, damaged or incorrect goods under Australian Consumer Law, the New Zealand Consumer Guarantees Act and other applicable consumer laws remain unchanged. The trial deadline and original-box and protective-packaging requirements do not apply to those statutory remedies.
what happens next?
Email contact@uppapets.com.au within 30 days of delivery with your order number, postcode and the email address used at checkout.
Our team will register your return and provide a prepaid return label, the correct return address and packing instructions. We cover return shipping and handling for both Australian and New Zealand orders.
Use the label we provide and keep your proof of postage and tracking details. Once your return arrives, we will check that the product, all supplied components and accessories, and all original protective packaging are included in the original box and process your refund promptly. Normal trial use and pet hair are accepted.
You receive a full product refund with no return fees or deductions. If you return the whole order, we also refund the original standard delivery charge.
how to repackage my parcel for return
Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial.
Repack the product securely in its original box using all the original protective packaging, including any supplied inserts, padding, covers and wrapping, and seal the carton. You may add extra padding if needed to prevent movement in transit. Your product does not need to be unused: normal trial use and pet hair are accepted.
Our team will provide a prepaid label and packing instructions. The original-box and protective-packaging requirements apply to the voluntary trial only and do not limit your statutory rights for faulty, damaged or incorrect goods.
how much does return shipping cost?
Return shipping and handling are free for eligible returns under the 30-day risk-free trial in Australia and New Zealand.
We provide a prepaid return label. You do not need to arrange or pay for return postage, and no handling or restocking fees or deductions apply.
Email contact@uppapets.com.au within 30 days of delivery before sending anything back. Use the label and return address supplied by our team. In-person returns are not available.
what about faulty items?
If your product is faulty, damaged or incorrect, email contact@uppapets.com.au with your order number and details of the problem.
We will work with you on the appropriate remedy under Australian Consumer Law, the New Zealand Consumer Guarantees Act and other applicable consumer laws.
These rights are separate from the voluntary trial. The 30-day deadline and original-box and protective-packaging requirements do not apply to statutory remedies, and we do not charge return shipping, handling or restocking fees where a remedy is required.
can i return my order to the address on the original shipping label?
Please do not send your return to the address printed on the original delivery label.
Email contact@uppapets.com.au within 30 days of delivery to register your trial return. We will provide a prepaid return label and the correct address for both Australian and New Zealand orders.
Use our label so your parcel reaches the correct warehouse and can be matched to your order. Keep your tracking details and proof of postage.
Your statutory rights for faulty, damaged or incorrect goods are unaffected by the trial deadline or original-box and protective-packaging requirements.
need further assistance?
We’re here if you need a hand before starting your return.
Email us at contact@uppapets.com.au or chat with our team through the website.
If you already have an order, include your order number so we can help a little faster.
need more help?
our team is here for you.