All products bought directly from the Uppapets Australia website for delivery in Australia or New Zealand are covered by our 30-day risk-free trial.

You can use the product with your pet during the trial. Normal trial use and pet hair do not disqualify a return.

Contact contact@uppapets.com.au within 30 days of delivery with your order number. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. For pre-orders, the trial begins on delivery.

We provide a prepaid return label and cover return shipping and handling in both countries. Your eligible return receives a full product refund with no return, handling or restocking fees and no deductions. If you return the whole order, we also refund the original standard delivery charge.

Contact us within 30 days of delivery to request a return under the risk-free trial. After that period, we do not offer voluntary change-of-mind returns or a paid extension.

Your rights for faulty, damaged or incorrect goods under Australian Consumer Law, the New Zealand Consumer Guarantees Act and other applicable consumer laws remain unchanged. The trial deadline and original-box and protective-packaging requirements do not apply to those statutory remedies.

Email contact@uppapets.com.au within 30 days of delivery with your order number, postcode and the email address used at checkout.

Our team will register your return and provide a prepaid return label, the correct return address and packing instructions. We cover return shipping and handling for both Australian and New Zealand orders.

Use the label we provide and keep your proof of postage and tracking details. Once your return arrives, we will check that the product, all supplied components and accessories, and all original protective packaging are included in the original box and process your refund promptly. Normal trial use and pet hair are accepted.

You receive a full product refund with no return fees or deductions. If you return the whole order, we also refund the original standard delivery charge.

Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial.

Repack the product securely in its original box using all the original protective packaging, including any supplied inserts, padding, covers and wrapping, and seal the carton. You may add extra padding if needed to prevent movement in transit. Your product does not need to be unused: normal trial use and pet hair are accepted.

Our team will provide a prepaid label and packing instructions. The original-box and protective-packaging requirements apply to the voluntary trial only and do not limit your statutory rights for faulty, damaged or incorrect goods.

Return shipping and handling are free for eligible returns under the 30-day risk-free trial in Australia and New Zealand.

We provide a prepaid return label. You do not need to arrange or pay for return postage, and no handling or restocking fees or deductions apply.

Email contact@uppapets.com.au within 30 days of delivery before sending anything back. Use the label and return address supplied by our team. In-person returns are not available.

If your product is faulty, damaged or incorrect, email contact@uppapets.com.au with your order number and details of the problem.

We will work with you on the appropriate remedy under Australian Consumer Law, the New Zealand Consumer Guarantees Act and other applicable consumer laws.

These rights are separate from the voluntary trial. The 30-day deadline and original-box and protective-packaging requirements do not apply to statutory remedies, and we do not charge return shipping, handling or restocking fees where a remedy is required.

Please do not send your return to the address printed on the original delivery label.

Email contact@uppapets.com.au within 30 days of delivery to register your trial return. We will provide a prepaid return label and the correct address for both Australian and New Zealand orders.

Use our label so your parcel reaches the correct warehouse and can be matched to your order. Keep your tracking details and proof of postage.

Your statutory rights for faulty, damaged or incorrect goods are unaffected by the trial deadline or original-box and protective-packaging requirements.

We’re here if you need a hand before starting your return.

Email us at contact@uppapets.com.au or chat with our team through the website.

If you already have an order, include your order number so we can help a little faster.