shipping + delivery

good things are on the move

Enjoy free standard delivery on every order within Australia, with no minimum spend. New Zealand shipping is calculated at checkout.

In-stock orders are packed and dispatched from our Sydney fulfilment centre, usually within 1–2 business days. Current pre-orders are estimated to dispatch on 16 October 2026. Transit time is additional; please refer to your order confirmation for the estimate applying to your order.

We’ll send tracking as soon as your order is ready to roll.

fast shipping

in-stock orders usually dispatch within 1–2 business days. pre-orders follow the estimated dispatch timing shown on the product page.

track your order

follow your order from dispatch to arrival with order tracking.

delivery options

free standard delivery within australia, with no minimum spend. new zealand shipping is calculated at checkout.

frequently asked questions

where do you ship?

We ship Australia-wide and to New Zealand.

If you live in a extremely remote area where delivery service options are limited to large and bulky items, please contact our Support Team to verify if we can deliver to your location.

how quickly will my order be dispatched?

In-stock orders are generally dispatched within 1 to 2 business days, excluding weekends and public holidays.

You will receive a tracking email once your order has left the warehouse.

when will my order arrive?

Orders are dispatched from Sydney Metro with Australia Post, CouriersPlease or Aramex. Estimated delivery times begin after dispatch.

Standard Post

NSW: 2–4 business days
ACT: ~2 business days
VIC: 2–5 business days
QLD: 2–7 business days
SA: 2–5 business days
WA: 4–10 business days
TAS: 3–8 business days
NT: 4–13 business days
New Zealand: 4–7 business days

*Remote Far North QLD locations may take up to 12 business days.

Delivery times are estimates only. Regional and remote locations, peak periods, weather disruptions and customs processing may cause delays outside of our control.

Preparation time for pre-orders orders must be added separately.

how much is shipping?

Standard delivery is free on all orders within Australia. New Zealand shipping is charged separately and calculated at checkout. The applicable shipping charge is shown before you place your order.

which delivery carriers do you use?

Australian orders are sent using Australia Post, Aramex, CouriersPlease or DHL Express.

The carrier is selected according to the delivery address, parcel size, weight and service availability.

do you deliver to PO Boxes and Parcel Lockers?

No.

Due to the bulky sizes of the parcels, PO Boxes and Parcel Lockers are not accepted.

Do not use these services if you want to avoid Return to Sender, you will be charged a delivery fee including if you are based in Australia of the shipping rate at the time of label creation.

when will my pre-order be dispatched?

Current pre-orders are estimated to dispatch on 16 October 2026. Your product page and order confirmation show the estimate applying to your order. Dispatch is when the goods leave our fulfilment centre; delivery transit time is additional. We will contact you if the estimate changes.

what happens if my order includes an in-stock item and a pre-order?

Available items may be dispatched first, with pre-order items sent separately once they arrive.

You will receive separate tracking details for each shipment.

how do I track my order?

Once your order has been dispatched, you will receive a tracking link by email. Tracking may take a little time to update after the parcel is first lodged. You can also check its progress through our online tracking portal.

If you have the Australia Post app and your order uses the same phone number, email address and delivery address connected to your MyPost account, the parcel may appear automatically in the app and send you push notifications.

can I change my shipping address?

Please mail us at contact@uppapets.com.au as soon as possible with your order number and correct address. We can update it if the order has not yet been dispatched.

Once our carriers have received your parcel, we cannot guarantee that the address can be changed. However, if it is shipped with AusPost you may be able to request a redirection through your MyPost account via the Australia Post app.

what happens if nobody is home when my order arrives?

If your parcel is eligible for Safe Drop and the Australia Post driver finds a secure, weather-protected location, it may be left there. Through the AusPost app, you can select, change or remove your Safe Drop preference up to one hour before delivery.

For eligible parcels, the app may also let you redirect your delivery to another address, a Post Office or a 24/7 Parcel Locker before it is onboard for delivery.

If a signature is required or there is nowhere safe to leave the parcel, it will usually be taken to a nearby Post Office. The AusPost app will provide collection instructions and may also show an attempted-delivery photo.

If your order is shipped with Aramex or CouriersPlease, you'll receive a 'we missed you' card to reschedule your delivery or it may be available for pick up at a depot (they will let you know your options).

my tracking says delivered, but I haven’t received my order. what should I do?

First, check around your property, letterbox, Safe Drop locations, building reception and with anyone else at your address.

If delivered with AusPost – open the delivery in the AusPost app to view the proof-of-delivery (POD) image, where available. This may help you identify exactly where the parcel was left. If you do not have the app or cannot see an image, contact Australia Post or other Courier listed with your tracking number and request proof of delivery.

If you still cannot locate your parcel, email us at contact@uppapets.com.au so we can help investigate.