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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Subtotal Free
  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

By checking out you’ve agreed to Uppapets Australia’s Return Policy.

their next adventure starts here.

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payment options

more little adventures. more ways to pay.

From everyday walkies to weekend detours, choose a payment option that suits you and your best mate.

pay your way.

Pay with your favourite card or digital wallet, or choose Afterpay for eligible purchases. The payment options and any applicable terms for your order are shown at checkout.

American Express American Express
Apple Pay Apple Pay
Google Pay Google Pay
Mastercard Mastercard
PayPalPayPal
Shop Pay Shop Pay
Union PayUnionPay
Visa Visa
Afterpay

Available options depend on your location, device and order. Afterpay is subject to eligibility and provider terms.

payment questions, answered.

which payment methods can I use?

You can pay with Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay or Google Pay. Afterpay is also available for eligible purchases. The options available for your order will be shown at checkout.

can I pay over time?

Choose Afterpay at checkout when available, then follow the provider’s steps. Approval, spending limits, repayment schedules and any fees are set by Afterpay. Review the terms shown before confirming your order.

why can’t I see a payment option?

Available methods can vary with your country, currency, device, browser and order. Digital wallets need a compatible device and supported card. Checkout shows the payment options available to you.

what if my payment doesn’t go through?

Check your details and any message from your bank or payment provider. You can try another available method or contact our team for help. If you’re unsure whether an order went through, check for an order confirmation before trying again.

you + your best mate

find their next ride.

Made for everyday walkies, weekend detours and more little adventures together.

30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .