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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

A weekend away with your dog: the overnight packing list

An overnight bag, a small day bag and the everyday things worth bringing from home.

Woman holding a folded pet stroller beside an open car boot.

A weekend away should not require packing the whole house. Start with the things you use on an ordinary day with your dog, then add what your accommodation does not provide.

This is an everyday packing list for the stay itself: meals, overnight belongings, clean-up items and a small bag for outings. Confirm the property’s inclusions first, then pack from the list below.

Pack for each mealtime

Count the meals that fall between departure and your return home. Pack your dog’s usual food, the scoop or serving utensil you use, food and water bowls, and any food-storage items you normally need. If your usual food needs refrigeration, confirm the facilities with your accommodation before booking.

Keep those items together in one bag or container. For a shared trip, tell the other person what you have packed so you do not arrive with two bags of food and no bowls. Include the treats you ordinarily bring on outings, if any, without turning the weekend into a new shopping list.

Make a small overnight kit

Ask the host what is already in the room before adding bulky items. Some pet packages include bowls and bedding; others have different inclusions. Bring the items you use at home that are not provided, keeping the property’s house rules in mind.

  • Your dog’s usual bedding or blanket, if needed.
  • A towel reserved for your dog.
  • A favourite toy, rather than the whole basket.
  • Waste bags and the clean-up items you normally carry.
  • A separate bag for used towels and other items coming home to the wash.

Leave a little space in the bag on departure. It is much easier to repack on Sunday when every item does not need to return to one exact position.

Woman seated on a park bench beside a grey-and-white dog in a green pet stroller.
Uppapets lifestyle photography.

Separate the day bag

Keep the things you will take out each day apart from the overnight kit: your usual lead, water, a bowl, waste bags and any other items already part of your routine. Add your own phone, wallet and booking details.

If you are bringing a stroller or other equipment you already use, include its everyday accessories in your packing check. There is no need to take every accessory you own; start with the outing you have actually planned.

Keep the booking details close

Save the address, arrival instructions, host’s contact number, parking information and pet confirmation where both travellers can find them. Check the departure time before planning a long Sunday breakfast, and ask where used towels and rubbish should go.

For a final check, picture the first meal, the first night and the first outing. Anything missing? Add it now, close the bag and leave the rest at home. If you are still choosing a stay, begin with our questions to ask before booking pet-friendly accommodation.

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30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .