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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

Pet-friendly accommodation: what to ask before you book

The room, the rate and the little details worth checking before your next stay with a pet.

Woman holding a white dog beside a beige pet stroller near outdoor steps.

You have found the cottage, chosen the dates and pictured the first coffee of the weekend. Before you book, there is one more conversation to have: what does staying here with a pet actually involve?

A pet-friendly label is a starting point. Ask the host about your particular booking, from who is coming to where breakfast happens. These are the details worth settling before the bags come out.

Confirm the room, not just the property

Tell the host which pets you are bringing and how many. Ask them to confirm that the exact room or cottage you want is available for that stay. If you have selected a package through a booking site, check that the pet is included in the reservation.

For example, Ovolo’s V.I.Pooch offer is limited to certain room types and requires booking through the package or directly with the hotel. Its terms also ask guests to arrange a second dog in advance. A general hotel listing cannot answer those room-specific questions.

Ask for the complete price

Request the total for your dates, including any pet charge, additional-pet fee and cleaning charge. Ask whether each amount applies per night, per pet or once per stay. If a deposit is required, find out when it is taken and returned.

Read the cancellation terms for the rate you are choosing, too. A flexible rate and a prepaid package may have different conditions. Having the full amount in the confirmation makes it easier to compare two stays without guessing what will appear on the final bill.

Woman reaching towards a white dog in a beige pet stroller on a paved path.
Uppapets lifestyle photography.

Picture a day at the property

Ask which shared spaces you can use together: reception, gardens, terraces and dining areas. Where would you have breakfast? Is room service or takeaway an option? If you plan to go out, ask about the unattended-pet policy before making a separate reservation.

QT’s Pup Yeah! FAQs, for instance, say dogs must not be left alone in the room. Knowing that detail changes how you organise dinner, rather than discovering it when you arrive.

Make arrival straightforward

Confirm check-in time, parking arrangements and the entrance you should use. For a holiday house, ask how keys are collected and who to contact after hours. Find out what is provided—bowls, bedding or towels—and what the host expects you to bring.

Finish with one short email confirming the room, dates, pets, total price and agreed arrangements. Then turn to the enjoyable part: choosing your first stop and packing for the stay. Our overnight packing list covers the everyday items to gather next.

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Hybrid   /   View the stroller collection

30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .