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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

How to plan a dog-friendly café catch-up

The table, the timing and a few thoughtful details that make a café catch-up easier to organise.

Two women walking beside a lake with dogs in green and beige pet strollers.

A coffee with friends does not need an elaborate itinerary. When dogs are coming too, the useful preparation is small and specific: choose the right venue, confirm the table and let everyone know the plan.

Start with the kind of catch-up you want. A quick flat white between errands and a long birthday brunch ask different things of a café—and of the booking.

Ask where dogs are welcome

Look for the café’s own website or contact the team directly. Ask which seating area welcomes dogs, whether that area takes bookings and what happens if it rains. A pet-friendly mention does not tell you which table to request.

For example, The Hidden Kitchen in Tootgarook identifies a dog-friendly courtyard and operates without bookings. That is useful information: you can agree to meet there knowing the table is a walk-in, rather than assuming you have a reserved place.

If you already use a stroller, ask about the entrance and the table arrangement when you call. Give the café the relevant details and let the team explain their space; a dog-friendly listing alone does not answer that question.

Book for the whole group

Give the venue the number of people and dogs, not just the human headcount. If friends are joining with their own dogs, get the complete number before you book. Ask whether there is a time limit on the table and whether the venue takes a booking deposit for your group.

Then send one clear message: café name, address, arrival time, booking name and seating area. Let friends know dogs are coming so nobody discovers that detail at the table. Include the menu link if you are planning a meal rather than just coffee.

Woman seated on a bench with a grey-and-white dog in a beige pet stroller.
Uppapets lifestyle photography.

Choose a time that suits the catch-up

Ask the café when it is usually less busy if conversation is the point of the visit. Check kitchen hours separately from closing time; an open coffee window does not necessarily mean breakfast is still available.

For a walk-in café, agree on how long the group wants to wait and choose a nearby alternative before everyone arrives. If the outdoor area is unavailable, a takeaway coffee and a change of plan may be more appealing than spending the morning searching for another table.

Keep the outing simple

Bring the items already part of your dog’s everyday outings, and keep bags and belongings within your table space. Ask before moving chairs or tables, and leave room for staff to serve the group.

There is no need to turn coffee into an all-day event. One table, a clear meeting time and the chance to finish a conversation are a good starting point. For an overnight trip rather than a local catch-up, our weekend packing list covers what to gather before you go.

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30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .