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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

Little introductions: planning your puppy's first outings

A few new sights, a quiet place to watch and advice from your vet. Start exploring the world in small steps.

Two women walking beside a lake with dogs in green and beige pet strollers.

There is a lot to discover in a puppy’s first weeks at home: the doorbell, a passing bicycle, a visitor carrying an umbrella. An introduction does not need to be a big event to count.

For outings beyond home, start with advice specific to your puppy. Their vaccination stage, health and the local environment all matter when deciding where to go and what contact to allow.

Make a plan with your vet

Ask your vet which places and experiences are appropriate now, when public walks can begin and what precautions to take in the meantime. The RSPCA’s vaccination guidance explains that the balance between disease risk and socialisation benefits depends on the individual puppy.

Keeping paws off the ground does not remove every route of infection. A stroller is not a substitute for vaccination advice or permission to visit a busy dog park. Ask about suitable puppy classes and planned visits with healthy, vaccinated dogs your vet considers appropriate.

Choose one small experience

Write down a few ordinary things you would like your puppy to feel comfortable around, then pick an easy starting point. Watching a quiet street from a suitable spot can be a better first step than moving straight into a crowd.

Keep sessions short and positive. The RSPCA’s socialisation guide recommends introducing only one or two new things at a time. Leave space to move away and finish while your puppy is still comfortable.

Woman reaching towards a white dog in a beige pet stroller on a paved path.
Uppapets lifestyle photography.

Practise the ride before the outing

If you plan to use a stroller, let your puppy become familiar with it at home first. Start with the brake engaged and the frame stationary. Introduce the cabin, closures and gentle movement in separate, manageable steps, following the product instructions.

Check the fit of their harness and the manufacturer’s attachment system. Small puppies can grow quickly, so recheck equipment often. Choose a cabin that suits their current size and confirm how their likely adult size compares with its dimensions and weight limit.

Give them time to take it in

Watching from a comfortable distance is a valid introduction; your puppy does not need to greet every person or dog. Ask people to give them space if they seem unsure, and end the session if they are overwhelmed.

Keep a simple note of what they saw and how they responded. That makes it easier to choose the next small step instead of adding more excitement each time. The aim is a puppy who can feel at ease in everyday life, with plenty of quiet time between discoveries.

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30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .