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what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

One quick, one slow: planning an outing with two dogs

Different paces can still share a morning. Plan the route, the space and the extra pair of hands before you go.

Black-and-tan dog in a beige pet wagon beside a woman on a sunlit path.

One dog wants to investigate the next corner. The other is ready for a pause. A household can share a front door without sharing the same idea of a good walk, especially when ages, sizes and energy levels differ.

Start by planning for each dog separately, then look for the parts of the outing that work together. Sometimes that means a short shared trip and another walk later.

Build the plan around the quieter pace

Choose a short route with clear places to stop, rather than expecting the slower dog to keep up for the whole distance. If one dog’s stamina has changed, discuss that with your vet before adding longer outings or relying on a stroller.

Write down the practical sequence: who walks first, who might ride and where a changeover can happen. A wide, quiet area is easier to manage than the edge of a busy footpath. Keep the return close enough to shorten the outing without a complicated rescue plan.

Check whether sharing actually suits them

Dogs who happily live together may still prefer separate resting space. Before planning a shared cabin, consider how they behave near each other when lying down, eating treats or watching unfamiliar dogs. Neither should have to squeeze around the other to settle.

Check the combined pet weight against the model limit and measure the space both dogs need. The Uppapets comparison page includes a larger Camper option, but a larger model does not by itself make two dogs suitable travelling companions. Ask for help with fit if the arrangement is uncertain.

Two women walking beside a lake with dogs in green and beige pet strollers.
Uppapets lifestyle photography.

Give yourself enough hands

Take another adult for the first shared outing if possible. One person can manage the dog on the lead while the other handles the stroller, doors and the changeover. Practise on a quiet route before trying the busiest part of your weekend.

Do not attach the walking dog’s lead to the stroller or allow it to cross the wheels. Use each cabin restraint only as instructed, and check that pets cannot tangle their attachments. Set the brake for loading and unloading, and never leave either dog unattended.

Let separate walks stay on the menu

A shared outing is an option, not a target every household has to meet. If one dog needs space, is worried by the stroller or becomes frustrated by the slower pace, separate trips may be the calmer choice.

You can still enjoy time out together in other ways: a short familiar loop, a pause in a quiet spot or a relaxed visit with enough room for everyone. A useful routine makes each dog’s day better, rather than asking both to follow the same timetable.

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30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .