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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

A little market morning with your small dog

One short visit, a quiet arrival and room to change the plan. Make a market morning work for your smallest companion.

Woman pushing a beige pet wagon with a black-and-tan dog along a paved path.

Fresh bread, a coffee and a slow lap of the stalls can make a lovely weekend morning. When your small dog comes too, a few decisions before leaving home can make the visit easier to enjoy.

Start with a modest plan: one market, a short visit and an easy way back. Leave room for the possibility that your dog would prefer a quieter morning somewhere else.

Ask the organiser about pet access

Read the market’s own current information or contact the organiser. Confirm whether dogs are welcome on the date you plan to visit, which areas they can enter and any lead or access requirements. A stroller does not override a venue’s pet rules.

Ask about the surface and entrances if you are bringing a pram. Gravel, narrow gaps and steps can change what is practical. Check where you can pause without blocking stalls or walkways, and confirm whether there is a quieter arrival time.

Give the first visit a small job

Choose one or two things you would like to do, such as buying bread and picking up a takeaway coffee. Keep the shopping list short enough that you can leave promptly if your dog is uncomfortable. Save the long browse for a visit when you know the routine suits them.

Arrive in suitable weather and keep the journey from parking to market in mind. An early start can be convenient, but it is not automatically cool or quiet; check the actual conditions and event timetable on the day.

Two women walking beside a lake with dogs in green and beige pet strollers.
Uppapets lifestyle photography.

Set up before reaching the crowd

If your dog already enjoys a stroller, prepare it in a calm space before joining the market. Check the frame, brake, canopy closures and harness attachment against the manual. Make sure they have room to settle and that loose belongings are clear of the cabin and wheels.

Keep shopping within the model’s storage limits and designated areas. Hanging heavy bags from the handle can affect stability. Stay with your dog, keep the aisle clear when stopping and ask people to give your passenger space rather than reaching straight into the cabin.

Let their response shape the morning

A small dog riding above foot level can still find a busy place overwhelming. Watch how they respond to music, other dogs and people passing close by. If they cannot settle, move to a quieter area or head home instead of trying to finish the lap.

A short, relaxed visit gives you useful information for next time: the easiest entrance, the best place to pause and whether the market is an outing your dog enjoys. For a seated catch-up on another day, our café planning guide covers the questions to ask before booking a table.

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Explore Nero Plus   /   Compare the strollers

30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .