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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

Will my dog fit? How to measure for a pet stroller

A tape measure, a little floor space and a closer look at the cabin. Find a ride with room for your best mate to settle.

Woman reaching towards a white dog in a beige pet stroller on a paved path.

The number on the scales is only one part of choosing a pet stroller. Two dogs can weigh the same and need quite different amounts of room: one may be long through the body, while the other sits tall or likes to stretch out.

Start with the dog who will actually be riding. A few measurements taken at home will tell you more than a breed label, and make the comparison between models much easier.

Measure the way they like to rest

Wait until your dog is relaxed on a level surface. Measure the space they occupy lying in a natural resting position, recording the length and the widest point. Then note their height when sitting comfortably. Keep the tape beside them rather than pulling them into a pose.

Take a photo of their usual resting position to send with your measurements if you need help. A curled-up dog can look very compact, but that does not mean they will want to stay curled up throughout an outing. Leave room for them to change position and settle.

Compare the cabin, not the outside frame

Open stroller dimensions describe the space the whole pram takes up. Carrier dimensions describe a different part of the product. Use the Uppapets comparison page to check both, and ask our team to clarify usable enclosed space if your dog is close to a measurement.

Hybrid’s listed carrier dimensions are 61 × 34 × 24 cm, while Flander’s are 52 × 34 × 24 cm. Both have a listed width of 34 cm, but the length differs. Do not assume a listed carrier height tells you the full clearance beneath a closed canopy; confirm that detail before ordering for a tall dog.

Woman seated on a bench with a grey-and-white dog in a beige pet stroller.
Uppapets lifestyle photography.

Check the weight limit separately

A comfortable-looking cabin does not override the maximum pet weight. Hybrid is rated for up to 22 kg, Nero Plus up to 20 kg and Flander up to 15 kg. When pets share, compare their combined weight with the model’s limit, then check that each has enough space.

A puppy also needs a forward-looking fit check. Ask your vet about expected adult size rather than choosing only around today’s weight. Recheck fit as they grow, including how comfortably they can turn and rest with the cabin secured.

Try a simple floor-space check

Mark the published length and width on the floor with removable tape, without asking your dog to squeeze into the outline. Seeing their normal resting shape beside it can rule out an obviously cramped option. It is a useful first check, rather than a substitute for confirming the complete cabin shape and height.

Finally, measure your doorway, storage spot and car boot. The right ride needs to work for both of you. If any measurement is close, contact Uppapets with your notes before choosing; a little checking now makes the first outing easier.

Explore Uppapets

Explore Hybrid   /   Compare the strollers

30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .