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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

Their first ride: helping your dog feel at home in a stroller

Start in the lounge room, keep the first sessions small and let a familiar routine grow from there.

Woman seated on a bench with a grey-and-white dog in a beige pet stroller.

The first outing can begin well before you reach the front door. To a dog, a stroller is a new object with unfamiliar sounds, moving wheels and a space they have not chosen for themselves. Give them time to work it out.

There is no fixed number of sessions that every dog needs. The useful measure is how relaxed your own dog looks, and whether they are happy to take the next small step.

Make it familiar while it stays still

Set up the stroller according to its instructions, on a level floor with the brake engaged. Keep the surroundings quiet and let your dog investigate from outside. Reward a relaxed look, a sniff or a willing approach; they do not need to climb in straight away.

Practise the fold, brake and canopy yourself when your dog is elsewhere, so you are confident using them. Only fold the stroller when it is empty. An unexpected movement is easier to avoid than to undo after it frightens a first-time passenger.

Keep the first settle short

When your dog is comfortable nearby, introduce the cabin with the stroller stationary. Use the entry method recommended for the model, supporting your dog appropriately if lifting is needed. Ask your vet about handling a dog with pain or a mobility condition.

Let the first stay be brief. Reward calm behaviour, then help them out before they become restless. Gradually introduce the secured canopy and harness attachment as directed by the manual. Fit matters: check that they can settle comfortably without a tether tangling around them.

Woman reaching towards a white dog in a beige pet stroller on a paved path.
Uppapets lifestyle photography.

Add movement a little at a time

Try a small, slow movement on a smooth surface, followed by another pause. Build from that to a short stretch indoors or in a quiet private area. Keep watching your dog rather than aiming to complete a set distance.

If they freeze, repeatedly try to escape or cannot settle, stop and return to an easier stage. Avoid forcing them to stay inside until they give up. RSPCA guidance on reward-based training is a useful starting point; a qualified reward-based trainer can help if the worry continues.

Choose an easy first trip

Make the first outdoor ride close to home, in mild conditions, on a quiet and level route. Skip the market crowd and the long café booking for now. You want an outing that can finish comfortably whenever your dog has had enough.

Check the cabin closures and harness attachment before moving, use the brake when stopped and stay with your dog throughout. A short ride that ends calmly is a worthwhile first outing. There will be time for the longer way home later.

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30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .