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what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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Uppapets Journal

Dog pram buying guide: choosing the right ride in Australia

Their size, your routine and the little details that matter. A practical guide to finding a dog pram you will enjoy using.

Two women walking beside a lake with dogs in green and beige pet strollers.

The right dog pram fits three things: your dog, the places you go and the person pushing it. Start with your pet’s weight and resting space, then check the route out of home, the folded size and how you will lift the empty frame. Colour can come after those decisions.

If you are comparing dog prams in Australia for the first time, this guide helps turn a long feature list into a useful shortlist. The aim is a ride that works on an ordinary Tuesday as well as a weekend away.

Start with the job you need it to do

Write down the outing you actually want to make easier. Is it a neighbourhood walk with regular rest stops, a café visit with a small dog, or a trip where a separate carrier would help? These routines ask different things of a pram.

A pet stroller can provide a place to ride during an outing, but it does not set your dog’s exercise needs. If pain, illness or reduced stamina is behind the purchase, ask your vet about suitable activity and handling before changing the routine.

Check cabin space and weight separately

The maximum pet weight is a limit, not a promise that every dog below it will fit. A long-bodied dog and a compact dog can weigh the same and need quite different cabin shapes. Your dog should have usable room to sit, turn and settle without being pressed against the closed canopy.

Measure your dog in their usual resting position and compare that footprint with the cabin dimensions. Also confirm the usable height with the canopy closed: a listed carrier-wall height may not describe all the headroom. Our pet stroller measuring guide walks through the fit check.

Match the frame to the places you go

Measure the narrowest doorway or gate on your regular route, allowing space for your hands and for turns. Check lift access, kerbs and where you can stop without blocking the footpath. A large cabin is useful only if you can comfortably get it to your destination.

Look at the wheel, suspension and brake information together. Ask about the surfaces you expect to use, rather than treating “all-terrain” as permission to go anywhere. Everyday walking, jogging and cycling are different uses; only use a stroller for activities the manufacturer specifically permits.

Woman holding a folded pet stroller beside an open car boot.
Uppapets lifestyle photography.

Try the lift and the fold on paper first

Compare the stroller’s own weight, not just its pet capacity. If you drive to most outings, you will lift the empty pram at the beginning and end of each trip. Think about boot height and whether you can manage that movement comfortably.

Folded length, width and height all matter. Mark the footprint in your boot or storage space, leaving room for the belongings you usually take. A self-standing fold may help with storage, but it still needs an appropriate, secure spot. Use the car-boot fit checklist before ordering.

Shortlist by the feature you will use most

Within the Uppapets range, Hybrid is the lightest of Hybrid, Nero Plus and Flander at 8.4 kg, with a 22 kg maximum pet weight. Nero Plus has a shorter open footprint than those two models and supports up to 20 kg. Flander adds a detachable carrier and supports up to 15 kg. Camper Max is the larger option for pets needing more space.

Those are starting points, not breed recommendations. Compare the exact cabin and frame dimensions on the current specification page. Check inclusions, current availability, care instructions, warranty and return conditions before deciding; they are part of the ownership experience too.

A five-question buying checklist

  • Can my dog settle comfortably within the cabin and pet-weight limit?
  • Will the open frame fit the doors, paths and lifts we use?
  • Can I lift and store the empty, folded pram?
  • Do I need a detachable carrier, or will the cabin stay on its wheels?
  • Have I checked the brakes, closures, restraint instructions and after-sales support?

Common questions before buying

Is a dog pram different from a dog stroller?

Retailers commonly use both names for a wheeled pet carrier. Compare the actual design, dimensions and permitted use rather than relying on the name.

Does a bigger weight rating mean a better pram?

It means a higher stated limit, not necessarily a better fit for your home or dog. A larger model can add weight and take more storage space. Choose the smallest practical footprint that still meets your pet’s space and capacity needs.

Once your shortlist is down to two, compare the daily routine side by side. The most useful extra is the one that solves a problem you will encounter often.

30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .