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30-DAY RISK-FREE TRIAL – love it or your money back

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faq’s
what is your return policy?

30-day risk-free trial. Love it or your money back. All products bought directly from our website for delivery in Australia or New Zealand are covered. You can use the product with your pet; normal trial use and pet hair do not disqualify a return.

Contact us within 30 days of delivery. Trial returns must be sent back in the original box with all supplied components and accessories, including all original protective packaging. Please keep the box and any protective inserts, padding, covers and wrapping supplied with your product throughout the trial. We provide a prepaid label and cover return shipping and handling. You receive a full product refund with no return, handling or restocking fees or deductions. A whole-order return also includes the original standard delivery charge.

For pre-orders, the trial starts on delivery. Statutory rights remain unchanged. See our returns policy for details.

how fast is shipping?

In-stock orders normally leave us in 1–3 business days. For pre-orders, the expected dispatch window appears on the product page and in your order details. Standard Australian delivery is estimated at 2–13 business days after dispatch, depending on your location. See shipping FAQs for state-by-state estimates.

do you ship to new zealand?

Yes, we ship to New Zealand. Free shipping applies to Australian orders only; New Zealand shipping is calculated at checkout.

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By checking out you’ve agreed to Uppapets Australia’s Return Policy.

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Shipping policy

Shipping policy

Uppapets Australia currently ships to addresses in Australia and New Zealand. Orders are fulfilled by our third-party logistics partner in New South Wales.

Shipping rates

Free standard delivery on all orders within Australia, with no minimum spend. New Zealand shipping is based on order value and calculated at checkout.

If an order is split into more than one shipment, no additional delivery charge will be added after the order is placed.

Order processing and delivery

In-stock orders usually leave our Sydney fulfilment centre within 1–2 business days. Pre-orders follow the estimated dispatch timing shown on the product page and order confirmation; the current pre-order range is estimated to dispatch on 16 October 2026. This is a dispatch estimate, not a delivery date.

Delivery timing after dispatch depends on the destination, carrier and conditions outside our reasonable control. See our Shipping + delivery page for estimated transit times. Where tracking is available, the tracking details will be sent to the email address used for the order. Please email hello@uppapets.com.au before ordering if delivery by a particular date is essential.

New Zealand orders

Customers are responsible for any import duties, taxes or customs charges imposed by New Zealand authorities unless checkout expressly states that they are included. Customs processing may affect delivery times.

Address changes and delivery issues

Check your delivery address carefully before submitting an order. If you need to request a change, contact hello@uppapets.com.au immediately. We cannot guarantee a change after an order has begun processing. If a parcel arrives damaged, is incorrect, or does not arrive, contact us with your order number so we can investigate.

Contact

For shipping questions, email hello@uppapets.com.au. To start a return, email contact@uppapets.com.au and follow the return instructions we provide, in accordance with our Returns policy.

30-day risk-free trial

Love it or your money back.

1
Try it together

Your 30 days start when your order is delivered. Take the stroller out with your pet as you normally would.

2
Tell us if it isn’t right

Contact Uppapets within 30 days of delivery with your order number.

3
Send it back on us

For eligible AU and NZ orders, we provide a prepaid return label. Pack the stroller in its original box with all supplied parts and protective packaging. We refund you after it arrives and is checked.

For full details on the trial, visit our returns page .